Refund policy

Hostage Tape Return, Refund & Money-Back Guarantee Policy

Effective Date: Aug 10, 2026

At Hostage Tape, we want customers to have a fair opportunity to try our products. This policy explains the conditions applicable to returns, refunds, subscriptions, and promotional money-back guarantees.

1. Scope of This Policy

This policy applies only to products purchased directly through an official Hostage Tape website.

Products purchased through Amazon, TikTok Shop, Walmart, retail stores, authorized partners, or other third-party sellers are subject to the return and refund policy of the seller through which the purchase was made.

Unless a longer promotional money-back guarantee was expressly included with a qualifying purchase, our standard 30-day return and money-back guarantee applies.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.

2. Standard 30-Day Money-Back Guarantee

Unless a qualifying offer expressly includes a longer guarantee period, customers must contact Hostage Tape within 30 days after delivery to request a return or refund.

The standard guarantee allows the customer to reasonably try the product.

Unless otherwise stated:

One Mouth Tape or Nose Strip pouch may be opened and tried.
One individually packaged consumable product, including one Nasal Stick, may be opened and tried.
Additional pouches, sticks, refills, or units included in the order must remain unopened, unused, and in their original packaging.
Any unused products remaining from the order must be returned when requested by Hostage Tape.
Products included in a bundle or promotional offer may need to be returned together to qualify for a full refund.
Non-consumable products must be returned unless they are damaged, defective, incorrect, or otherwise exempted by our support team.

The guarantee does not permit the use or consumption of the entire order followed by a request for a full refund.

Return requests submitted after the applicable 30-day period will not be accepted unless required by applicable law.

3. Extended Promotional Money-Back Guarantees

Certain qualifying products, subscriptions, bundles, or limited-time offers may include an extended money-back guarantee, including a 90-day, 180-day, or 365-day money-back guarantee.

An extended promotional guarantee applies only when the applicable guarantee period was expressly displayed on the qualifying product page, promotional offer, checkout page, or order confirmation at the time of purchase.

Unless the qualifying offer expressly states otherwise:

The guarantee period begins on the date the qualifying order is delivered.
The guarantee applies only to the initial qualifying order.
It does not apply to subscription renewals, replacement orders, subsequent purchases, or additional orders of the same product.
The guarantee does not renew or restart when a subscription renews.
It applies only to the specific product, bundle, or subscription offer on which the extended guarantee was displayed.
The customer must contact Hostage Tape within the applicable 90-day, 180-day, or 365-day guarantee period.
Only one extended promotional money-back guarantee claim may be submitted per customer, household, and product line.
The same reasonable-trial and return conditions described in Section 2 apply.
Hostage Tape may require the return of any unused products remaining from the qualifying order.
The maximum refund will not exceed the amount actually paid for the qualifying product or order.
The guarantee applies only to purchases made directly through an official Hostage Tape website.

Optional feedback may be requested to help us improve our products. When an offer is advertised as “No Questions Asked,” providing a particular reason will not be a condition of receiving an otherwise qualifying refund.

Extended promotional guarantees are intended for genuine personal-use purchases. They do not apply to wholesale purchases, resale orders, duplicate claims, repeated guarantee claims, fraudulent activity, or intentional misuse of the promotion.

Any additional or different conditions clearly displayed as part of the qualifying offer will apply to that purchase.

4. Subscription Orders and Renewals

Subscriptions may be edited, paused, or canceled before the next subscription order is processed.

Canceling a subscription prevents future renewal orders. It does not automatically cancel or refund an order that has already been processed, entered fulfillment, or shipped.

If a subscription order has already been processed or delivered:

The order must be returned in accordance with this policy.
The applicable return eligibility requirements must be met.
Renewal orders are covered by the standard 30-day guarantee unless a longer guarantee was expressly included with that specific renewal order.
An extended promotional guarantee attached to the initial subscription order does not apply to future renewal orders.

Submitting a standard return or refund request does not automatically cancel an active subscription. Customers should separately request subscription cancellation when contacting our support team.

When a claim under an extended promotional money-back guarantee is approved, Hostage Tape will cancel future renewals associated with the qualifying product unless the customer expressly requests that the subscription remain active.

Customers are responsible for managing their subscriptions and submitting cancellation, pause, or modification requests before the next order is processed.

5. Order Cancellations and Changes

Customers may request an order cancellation or modification before the order enters processing or fulfillment.

We will make reasonable efforts to accommodate the request, but we cannot guarantee that an order can be canceled or changed after it has been submitted.

Once an order has entered processing, fulfillment, or shipment, it may no longer be eligible for cancellation. The customer may request a return after delivery under the applicable conditions of this policy.

Canceling an order does not automatically cancel an associated subscription unless the customer specifically requests subscription cancellation.

6. Starting a Return

All returns must be authorized by Hostage Tape before being shipped.

To request a return, contact:

help@hostagetape.com

The request must be submitted within the applicable return or guarantee period and should include:

The order number
The email address associated with the order
The product or products the customer wishes to return

We may request a reason for the return as optional feedback. We may also request photographs or additional information when necessary to identify the order, verify product condition, investigate damage, or prevent fraud.

If the return is approved, our support team will provide return instructions and, where applicable, a Return Merchandise Authorization.

Products returned without prior authorization may be refused, delayed, or ineligible for refund when we cannot identify the order or verify return eligibility.

Unless otherwise instructed, authorized returns must be shipped within 14 days after return instructions are issued.

Products should not be returned to the sender address shown on the original package unless our support team specifically instructs the customer to use that address.

7. Return Shipping

Customers are responsible for return shipping costs for standard satisfaction returns unless:

The qualifying offer expressly includes free returns
The return is caused by a Hostage Tape fulfillment error
The product is verified as damaged or defective
The customer received an incorrect product
Applicable law requires Hostage Tape to cover the cost

We recommend using a trackable shipping method and retaining the shipping receipt until the return has been completed.

Hostage Tape is not responsible for return packages that are lost in transit or cannot be verified as delivered.

Original shipping charges, expedited shipping charges, shipping upgrades, carrier surcharges, and return shipping costs are not refundable unless otherwise stated or required by applicable law.

8. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase. We are unable to redirect a refund to a different card, bank account, payment account, or person.

If the original card has expired, been canceled, or been replaced, the customer’s card issuer will generally redirect the refund to the replacement card or associated account. The customer should contact their bank or payment provider for assistance locating or accessing the refunded funds.

Once a refund has been successfully submitted to the original payment method, Hostage Tape is not responsible for delays caused by the customer’s bank, card issuer, or payment provider.

Where available, Hostage Tape may provide a refund confirmation or Acquirer Reference Number to help the customer’s financial institution trace the refund.

If a refund is rejected or returned to Hostage Tape by the payment processor, we will contact the customer or work with the customer to determine an alternative resolution permitted by the payment processor and applicable law.

Approved refunds are generally submitted within 5 to 10 business days after:

The qualifying returned products are received and inspected
The return requirements are verified
A refund without a physical return is approved by Hostage Tape

Additional time may be required for the customer’s bank or payment provider to post the refund.

Refunds will not exceed the amount actually paid for the qualifying product or order. Discounts, promotional pricing, credits, and bundle pricing will be reflected in the refund calculation.

Applicable sales taxes will be handled in accordance with applicable law and payment processor requirements. Customs duties, import taxes, brokerage charges, or similar amounts paid directly to a carrier or government authority are not refundable by Hostage Tape.

9. Partial Returns, Bundles, and Promotional Items

Products sold as part of a bundle, kit, multipack, buy-one-get-one promotion, subscription package, or other combined offer may be subject to offer-specific refund calculations.

To receive a full refund for a qualifying bundle or promotional offer:

All applicable unused products must be returned when requested.
Any free gifts, bonus products, or promotional items included as a condition of the purchase may also need to be returned.
All returned products must meet the applicable eligibility requirements.

Free gifts, bonus products, and promotional items do not have a separately refundable cash value.

If a customer keeps part of a bundle or promotional offer, including a free or bonus item, or if part of the offer has been used beyond the permitted trial allowance, Hostage Tape may:

Recalculate the refund based on the products retained
Issue a partial refund
Require the promotional item to be returned before issuing the refund
Deduct the value of the missing, retained, used, or ineligible products from the refund
Deny a full bundle or promotional-offer refund when the required products are not returned

Any refund calculation will reflect the amount actually paid, applicable discounts, promotional pricing, and the products retained by the customer.

A refund will never exceed the total amount actually paid for the qualifying order.

10. Damaged, Defective, Incorrect, Empty, or Missing Items

If an order arrives damaged, defective, incomplete, empty, or different from what was ordered, the customer should contact help@hostagetape.com as soon as reasonably possible.

The customer should provide:

The order number
A description of the issue
Photographs of the product and packaging, when available
A photograph of the shipping label, when requested

After reviewing the issue, Hostage Tape will provide an appropriate resolution. Depending on the circumstances, the resolution may include:

A replacement
Reshipment of a missing item
A partial refund
A full refund
Another remedy required by applicable law

Hostage Tape will cover reasonable return shipping costs when a return is required because of our error or a verified damaged, defective, or incorrect product.

Nothing in this section limits any rights or remedies available under applicable consumer law.

11. Exchanges

Exchanges are subject to product availability and approval by Hostage Tape.

When a direct exchange is unavailable, we may:

Issue a refund
Issue store credit where permitted
Ask the customer to place a new order

Price differences, promotional pricing, taxes, and shipping charges may apply to replacement orders.

A replacement product does not restart or extend the original money-back guarantee period unless expressly stated otherwise.

12. Items and Claims That Are Not Eligible

The following are generally not eligible for return or refund:

Requests submitted outside the applicable return or promotional guarantee period
Products used or consumed beyond the permitted reasonable-trial conditions
Additional products required to remain unopened that have been opened or used
Products that have been altered, intentionally damaged, contaminated, or misused
Returns that do not include required products from a qualifying bundle or promotional offer
Products purchased from a third-party seller
Wholesale, resale, distributor, or commercial inventory purchases
Gift cards, vouchers, and promotional credits, except where required by law
Requests for a separate cash refund for free gifts, bonus products, or promotional items
Products marked as final sale when no separate money-back guarantee was expressly included
Fraudulent, duplicate, abusive, or misleading claims
Refund requests for amounts greater than the amount actually paid

Free gifts, bonus products, and promotional items may still need to be returned when the customer requests a refund for the qualifying purchase through which those items were received.

Sale or promotional pricing alone does not make a product ineligible when the product was expressly sold with a money-back guarantee.

This section does not exclude remedies required for damaged, defective, unsafe, incorrect, misdescribed, or undelivered products under applicable law.

13. Refused, Undeliverable, and Returned-to-Sender Shipments

Refusing delivery or allowing a package to be returned to sender is not a substitute for requesting return authorization.

Orders returned because of:

An incorrect or incomplete shipping address
Refused delivery
Failed delivery attempts
Failure to collect the package
Customs refusal
Other circumstances outside Hostage Tape’s control

may be refunded after the package is returned to and received by Hostage Tape.

Where permitted by law, actual outbound shipping, carrier return fees, customs charges, handling fees, or similar costs may be deducted from the refund when the return was not caused by Hostage Tape.

If the shipment was returned because of a Hostage Tape error, eligible costs will not be deducted.

14. Chargebacks and Payment Disputes

Customers are encouraged to contact help@hostagetape.com before opening a chargeback or payment dispute so that we have an opportunity to review and resolve the issue.

Once a chargeback or payment dispute has been formally opened, the customer’s bank or payment provider may take control of the disputed funds. Hostage Tape may be unable to issue a separate refund through the original transaction while the dispute remains active.

A customer may not receive both:

A refund from Hostage Tape
A chargeback or payment reversal for the same amount

If a chargeback is opened after a partial or full refund has already been issued, Hostage Tape may provide evidence of the refund to the bank or payment provider.

Nothing in this section prevents a customer from contacting their bank or payment provider or exercising any rights available under applicable law.

15. Fraud and Abuse Prevention

Hostage Tape reserves the right to limit or deny returns, refunds, and promotional guarantee claims when there is reasonable evidence of:

Fraud
Resale or commercial activity
Duplicate customer identities or claims
Repeated claims from the same customer or household
Excessive or abusive return activity
Intentional product damage or misuse
False claims regarding delivery, product condition, or order contents
Attempts to receive multiple refunds or payment reversals for the same purchase
Attempts to obtain refunds exceeding the amount actually paid

We may request additional information reasonably necessary to verify the customer’s identity, purchase, product condition, or claim.

This section does not limit any consumer rights that cannot legally be excluded.

16. Changes to This Policy

Hostage Tape may update this policy from time to time.

The policy and promotional guarantee terms in effect at the time of the qualifying purchase will generally apply to that purchase, unless a later version provides more favorable terms or applicable law requires otherwise.

Any changes will be published on this page with an updated effective date.

17. Statutory Consumer Rights

This policy provides contractual return and promotional guarantee rights in addition to any rights available under applicable consumer protection law.

Nothing in this policy excludes, restricts, or modifies rights or remedies that cannot legally be excluded, including rights relating to products that are faulty, damaged, unsafe, misdescribed, incorrect, or not delivered.

Where applicable law provides the customer with more favorable rights or requires a different remedy, timeframe, refund amount, or return process, applicable law will control.

For questions about returns, refunds, subscriptions, damaged products, or promotional money-back guarantees, contact:

help@hostagetape.com

Hostage Tape Customer Support