Refund policy
Hostage Tape Return & Refund Policy
At Hostage Tape, we aim to provide a fair and transparent return process while maintaining clear standards due to the nature of our products.
1. Return Eligibility
This policy applies only to products purchased directly from Hostage Tape.
- Returns must be requested within 30 days of delivery
- Requests submitted after this period will not be accepted
Due to the nature of our products:
- Your first opened 30-day pouch does not need to be returned
- Any additional pouches must be unopened, unused, and in their original packaging to qualify for a return
We reserve the right to refuse returns that do not meet these conditions.
2. Subscription Orders
- Subscriptions may be canceled at any time
- If an order has already been processed or shipped, cancellation will apply to future orders only
If you wish to receive a refund for an order that has already been processed or delivered:
- the product must be returned in accordance with this policy
- all return eligibility conditions must be met
Refunds will not be issued:
- if the product is not returned
- if returned items do not meet the eligibility requirements
Customers are responsible for managing their subscription and submitting cancellation requests in a timely manner to avoid unwanted charges.
3. Return Authorization (RMA Required)
All returns must be approved in advance.
- To initiate a return, contact Help@hostagetape.com within the 30-day return window
- Include your order number and reason for return
- Our support team will issue a Return Authorization (RMA) if the request is approved
Returns sent without prior authorization may be refused or not refunded.
4. Refunds & Exchanges
- Refunds are issued to the original payment method after returned items are received and inspected
- Processing time: 5–10 business days after inspection
- Exchanges are subject to product availability
To qualify for a refund:
- returned items must meet all eligibility conditions
- all applicable items from the original shipment must be returned
5. Non-Refundable Items
The following are not eligible for refund:
- Products that are opened or used beyond the allowed conditions
- Items that do not meet return eligibility requirements
- Subscription orders where the product is not returned
- Partial returns that do not include all applicable items from the original shipment
- Shipping charges (including original and return shipping, unless otherwise stated)
- Gift cards or vouchers
6. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us at Help@hostagetape.com as soon as possible
- We may request photo evidence or additional information
Upon verification, we will provide a replacement or refund at our discretion.
7. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error or a defective item
- Original shipping charges are non-refundable
- We strongly recommend using a trackable shipping method
8. Refused Deliveries & Chargebacks
- Orders that are refused at delivery or returned without authorization may be subject to restocking or shipping fees
- Filing a chargeback without first contacting our support team may delay or void resolution eligibility
9. General Conditions
We reserve the right to:
- refuse returns that do not meet policy conditions
- limit or deny refunds in cases of abuse, misuse, or fraudulent activity
Contact
For any questions regarding returns or refunds, please contact:
Help@hostagetape.com
Thank you,
Hostage Tape